Monday – Friday 08:30 - 18:30

*Please note: Wallingbrook Dispensary will be closed on either the 3rd Monday or Friday of each month between 13:00 - 14:00 for staff training.

Dispensing / Repeat Prescriptions

The Practice dispenses medication for all patients registered with Wallingbrook Health Group (WHG).

If you are taking regular medication the Doctor will place these items on repeat, allowing you to re-order them when required using one of the following methods:

To re-order your repeat medication we recommend you use our monthly ordering facility.

It is very simple to use. On picking up your monthly repeat simply reorder all you will require for the following month, we will then arrange a collection date (usually in 28 days' time) and provide you with a reminder card. Your medication will be ready to be collected on the date stated on the card at your preferred collection point. There is no need to contact us in advance to check if your prescription is ready.

To order your medication via the NHS APP, click this link for more information: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ 

To order your medication via a repeat slip tick the medication you require and hand it in to the dispensary.

Your repeat slip will be in your prescription bag.

To order your medication via answerphone, telephone the Surgery on 01769 580295 and press option 3 for the repeat   prescription line and leave a message stating your full name, date of birth, the medication you require and where you would like to collect it from. These prompts are given before you leave your message.

Your medication can be collected from the Dispensary at the Chulmleigh Surgery, the Winkleigh Surgery or Dolton Post Office.

Please allow 3 working days.

Please allow 4 working days.

Medicines can also be collected from Dolton Post Office. Deliveries are made on Tuesdays and Thursdays so please allow a working week when ordering medication to be collected at these points.

Please note: refrigerated items cannot be delivered or collected from Dolton Post Office.

Prescriptions can be sent electronically to a pharmacy of your choice, please allow enough time for us and your chosen pharmacy to process your prescription.

If you have been given medication as a result of a hospital visit, whether as an outpatient or as a result of a stay, ensure any letters detailing any addition or change to medication are forwarded to the surgery as soon as possible. Your doctor will update your record and notify the Dispensary, who will ensure any new medication is dispensed when required.

Patients on repeat medication may be asked to see a Clinician once a year during their annual review appointment to review these regular medications. If eligible, you will recieve either a letter or SMS message the month before your birthday to invite you to make an appointment. Ensure you book this appointment to avoid unnecessary delays to further prescriptions.

Should you feel you need a review of medication at any other time please do contact us by eConsult or telephone to arrange a review with a clinician.

The review date is detailed on your repeat slip.

If you urgently require medication during surgery opening hours, contact the Dispensary, who will advise of the options available.
 
If urgent medication is required when the surgery is closed, call 111 for advice. Alternatively you may be able to request this medicine from a local pharmacy in an emergency, subject to certain conditions.

For more information and advice visit the nhs.uk website:

  Click here for the NHS Out-of-hours medicine guide.

  Click here to see Devon Pharmacy Opening times.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at https://www.gov.uk/help-nhs-costs

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.90
• 12-month prepayment certificate (PPC): £114.50
• 3-month PPC: £32.05

If you will have to pay for four or more prescription items in three months or more than 12 items in 12 months, you may find it cheaper to buy a PPC.

To buy, renew or find out more about prepayment certificates visit https://www.gov.uk/get-a-ppc or call the telephone advice and order line on 0845 850 0030. 

You can get an HRT prescription prepayment certificate (HRT PPC) from the NHS if you've been prescribed an eligible hormone replacement therapy (HRT) medicine. 

What you'll get 

The HRT PPC costs £19.80 for 12 months.

It will cover all your eligible HRT prescriptions for that period, no matter how many different medicines you need. There’s no limit on the number of HRT prescription items you can get with it while it’s valid.

You’ll save money if you’re going to buy more than 2 prescription items in 12 months.

For more information visit https://www.gov.uk/get-a-ppc/hrt-ppc

As with most medical practices in North & Mid Devon we work from a limited list or ‘formulary’ of drugs and dressings. Local hospital consultants work from the same formulary.  Prescribing exclusively from this formulary means that we use drugs with which we are familiar and whose benefits, dose range and potential side effects are known.

Drugs are not excluded from the formulary on the basis of cost. New drugs are only introduced when they have been extensively tried and tested and proved to be effective and safe. Only under exceptional circumstances will we prescribe drugs not in the formulary, usually because of a recommendation from a specialist.

As part of the NHS campaign towards generic prescribing, you may notice a difference in the shape, colour or packaging of your medication. The actual medicine is exactly the same, only the company that makes it has changed. If you have any concerns about this, contact the Dispensary on 01769 580295.