eConsult NOW AVAILABLE
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We’re changing the way GP appointments are made
From Monday 9th March 2020, the way we arrange GP appointments is changing.
Instead of making appointments on request, we’ve introduced a system that will make it quicker and easier to get the help you need.
The new system – eConsult – allows you to tell us about your symptoms in an online form. We’ll then contact you by the end of the next working day to let you know the next step, which might be a face-to-face appointment.
If you’re unable to fill out an eConsult form, you can still phone your surgery (or walk in). A Patient Services Advisor will then ask some simple questions about your condition and fill out the form on your behalf.
Please submit non-urgent eConsults on the day your doctor is working. This increases continuity of care and means you’ll get a response from the GP that understands your problems.
The table below shows which days the GPs work.
This change applies to patients of Wallingbrook Health Centre and Winkleigh Surgery.
Welcome to Wallingbrook Health Group
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated teams are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Wheelchair access is available at all our surgeries.
Care Quality Commission Rating
To see our full report click here
Coronavirus Update - COVID-19
Patient Update - 21/05/2020
Following the Governments latest advice, we will continue to protect our patient community with the existing measures the practice implemented in March 2020.
We will continue to provide routine care via the eConsult service; using telephone, video and online consultations to minimise face to face contact where appropriate thus reducing infection risk as much as possible.
- Both Chulmleigh and Winkleigh opening times remain the same.
- Patients will not gain entry unless a pre-booked appointment has been made. To gain access for pre-booked appointments; please knock on the door.
- To organise an appointment, please use the eConsult service which is accessible via our website – www.wallingbrook.co.uk, or telephone the surgery on 01769 580295.
- Wallingbrook team will continue to wear PPE to protect both the patients and the staff. Stringent infection control measures will remain in place.
- High risk patients who are shielding will be offered to attend blood test appointments at our dedicated drive through clinic.
- We will start to reintroduce our Month of Birth process, and will be limit the number of face to face contact patients have with a clinician by providing telephone and video consultations where possible.
- Both Chulmleigh and Winkleigh sites are open for the collection of prescriptions between 8.30am to 1pm, 2pm to 6pm. We kindly ask that patients queue 2 metres apart to maintain social distancing.
These measures have been taken to protect the patients and staff in an attempt to maintain services delivered to our community.
Thank you for your understanding.
Coronavirus FAQ's - what you can and can't do
On Sunday 10 May 2020 the government set out its plan to return life to near as normal as we can, for as many people as they can, as quickly and fairly as possible in order to safeguard livelihoods, but in a way that is safe and continues to protect the NHS.
To find out what you can and can't do please go to https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do
For continually updated Coronavirus advice please visit: https://www.nhs.uk/conditions/coronavirus-covid-19/
Isolation notes can be requested through the NHS website and NHS 111 online. After answering a few questions, an isolation note will be emailed to the user. If you don’t have an email address, you can have the note sent to a trusted family member or friend, or directly to your employer. The service can also be used to generate an isolation note on behalf of someone else.
For further guidance
Useful Information - Parish Support Groups (added 03/04/2020) & Support Groups & Resources in Devon (added 08/04/2020)
Please click here: Your Parish Support Group Information & Contact List
Please click here:List of Support & Resources in Devon
Improved Access To Your GP Surgery
Patients across Mid Devon are now able to make routine appointments at a GP practice during evenings and at weekends.
The aim of the GP service is to make it easier for people to get an appointment at a time that suits them.
This scheme is an extension of the usual GP practice services, not a walk-in service, with people still needing to make an appointment if they want to see a GP in the evening or at the weekend.
Practices are working together to establish a service that meets the needs of the public, and GP practices will be promoting the service to patients.
If you are a patient registered at one of the practices listed on this page you will be able to book a routine appointment evenings and weekends with the participating practices on the timetable.
Please click here to view the participating practices timetable.
Appointments should be booked with the participating practice but if you have any comments or feedback regarding this service then please contact email@example.com
Consultations between 7.30-8.00am
Do you struggle to get an appointment due to your working hours?
If so, our new extended hours service might be just the thing to help you.
We are now offering consultations some weekday mornings 7.30 - 8.00 am.
To book an appointment, please telephone the surgery or book an appointment online.
The Self Care Forum aims to further the reach of self care and embed it into everyday life. Self Care is the actions that individuals take for themselves, on behalf of and with others in order to develop, protect, maintain and improve their health, wellbeing or wellness.
Click here for more information regarding Self Care for Life
Click on the images below to access online services.
(Site updated 29/05/2020)