Change in our eConsult service availability

From Friday 29 November 2024, eConsult will be available Monday to Friday 07:00-18:00 (excluding Bank Holidays)

To better manage our workload and ensure timely responses to your queries, we have decided to turn off eConsult during evenings and weekends when there is an out of hours service available via NHS 111 or use Out of Hours services to receive appropriate care.

The majority of Devon GP practices only turn on their online consultation programme during opening hours, however we will continue to turn eConsult on at 07:00, to enable working people to safely access the system outside of our normal working hours.

By focusing our resources during these hours, we can ensure that your queries are addressed promptly and safely.

For any urgent care needs that arise outside of these hours, we encourage you to contact NHS 111 or use Out of Hours services to receive the appropriate care.

We are committed to providing patients with the highest quality of care and ensuring that their healthcare needs are met efficiently and effectively.

We appreciate your understanding and cooperation in this matter. Our goal is to continue providing you with the best possible care and support.

We have activated the patient call back facility on our phone system. This means when you telephone the practice you will now be able to choose to stay in the call queue or to save you waiting you can choose the call back option.

How do I choose the Call Back Option?

If we are experiencing high call volumes when you telephone the practice the phone system will activate the following message:

We are experiencing high levels of calls. You can press 1 now to retain your position in the queue and we will call you back when you are at the front of the queue. Please have your phone to hand to receive our call. If however you would like to continue to hold without ending the call, please stay on the line.’

When will the Practice Call Back?

Once you have chosen the Call Back option your place in the queue is retained, the practice will call you back when you are at the front of the queue.

Wallingbrook Surgery, Wallingbrook Dispensary and Winkleigh Surgery Christmas and New Year Opening Hours:

Wallingbrook & Winkleigh Surgery open at 8am to 6pm.

Wallingbrook Dispensary open at 8.30am to 6.30pm.

For minor ailments or urgent medicine supply services that cannot wait until the surgery reopens, please telephone 111, where professional staff will be able to direct you to your local Out of Hours Centre for treatment, or direct you to the Community Pharmacist Consultation Service.

In a life threatening situation; please dial 999

The opening times for Pharmacy’s in East Devon, Exeter, Mid Devon, and North Devon Pharmacy’s can be found on the NHS England website.https://www.england.nhs.uk/south/info-professional/pharm-info/pharmacy-opening-hours

If you need to see a dentist out of hours

• call a dentist: their voicemail may advise where to get out-of-hours treatment
• call NHS 111 to find an out-of-hours dental service near you

• Urgent Care Centres, Minor Injury Units, Walk-In-Centres/Urgent Treatment Centres  Find Walk-in centre services - NHS (www.nhs.uk)

Our Patient Participation Group have kindly put together a list of all community activities in the area. Please click the link below to view 

Activities in the Area.pdf