Prescriptions
Dispensing, Repeat Prescriptions and How to Order Medication
If you are taking regular medication the Doctor will place these items on repeat, allowing you to re-order them when required. Please do not ring dispensary to order repeat medication, please use one of the below ways to order:
Monthly Ordering System – our recommended method
It is very simple to use. On picking up your monthly repeat simply reorder all you will require for the following month. We will then arrange a collection date (usually in 28 days’ time) and provide you with a reminder card. Your medication will be ready to be collected on the date stated on the card at your preferred collection point. There is no need to contact us in advance to check if your prescription is ready.
Via the NHS App
Download the NHS App and set up your NHS Login. (Details can be found online or by asking Reception). Login into your app and select Order a repeat prescription, select the items you required and click confirm.
Via Online Services (SystmOnline)
To order your medication via the online service, you must be registered for SystmOnline. Complete the online access form available from our website or from the Surgery. To activate your online services, we require photo ID. Bring your form and photo to the reception desk or Dispensary to register in person. We will then give you a username and password.
To order online go to SystmOnline, log in and choose the Medication tab, select ‘Request Medication’ from the drop-down menu, tick which medication you require and click continue, add any notes if needed, then click ‘request medication’. Dispensary will then be notified of the request.
Via a Repeat Slip
To order your medication via a repeat slip tick the medication you require and hand it in to the Dispensary. Your repeat slip will be in your prescription bag.
Via Answerphone
To order your medication via answerphone, telephone the Surgery on 01769 580295 and press option 3 for the repeat prescription line and leave a message stating your full name, date of birth, the medication you require and where you would like to collect it from.
To discuss which method may work best for you, speak to a member of the Dispensary team.
Chulmleigh Dispensary Opening Times
Monday – Friday 8:30am to 6:30pm
* Please see noticeboard for occasional closures for Shutdown and monthly Dispensary meetings
Dispensing Turnaround Times and Collection Sites
Your medication can be collected from the Dispensary at the Chulmleigh Surgery, the Winkleigh Surgery or Dolton Post Office.
Dispensing turnaround time for collection of repeat medication from Chulmleigh:
| Handed in at Chulmleigh | Ready to Collect at Chulmleigh |
| Monday | Thursday |
| Tuesday | Friday |
| Wednesday | Monday |
| Thursday | Tuesday |
| Friday | Wednesday |
Dispensing turnaround time for collection of repeat medication from Winkleigh:
| Handed in at Winkleigh | Ready to Collect at Winkleigh |
| Monday | Friday |
| Tuesday | Monday the following week |
| Wednesday | Tuesday the following week |
| Thursday | Wednesday the following week |
| Friday | Thursday the following week |
Collecting from Dolton Post Office
Deliveries to Dolton Post Office are on Tuesdays and Thursdays. Allow one working week when ordering medication to be collected from Dolton Post Office. We cannot send refrigerated items to our Dolton Post Office.
We will endeavour to text you to let you know when your medication is ready to collect.
Hospital Prescriptions
If you have been given medication as a result of a hospital visit, whether as an outpatient or as a result of a stay, ensure any letters detailing any addition or change to medication are forwarded to the surgery as soon as possible. Your doctor will update your record and notify the Dispensary, who will ensure any new medication is dispensed when required.
Annual Medication Reviews
Patients on repeat medication may be asked to see a Clinician once a year during their annual review appointment to review these regular medications. If eligible, you will receive either a letter, email or SMS message the month before your birthday to invite you to make an appointment. Ensure you book this appointment to avoid unnecessary delays to further prescriptions.
Should you feel you need a review of medication at any other time please do contact us by eConsult or telephone to arrange a review with a clinician.
The review date is detailed on your repeat slip.
Pre-payment Charges and Exemptions
