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Noticeboard

Chulmeigh Dispensary Opening Hours from 23.3.20

Due to staff shortages and increased medication requests, the dispensary opening hours for the collection of prescriptions at our Chulmleigh site will reduce to:

Monday to Friday - 9am to 12pm and 2pm to 5pm.

This will help the staff to work through the high volume of incoming medication requests and queries.

Dispensary Update - 26/03/2020 15.30

Medication Supply Issues

Our medication suppliers are experiencing on-going staff shortages which have impacted on our medicine deliveries. Currently only partial orders are arriving.

The practice would like to encourage those patients who do not take advantage of our monthly ordering system to use this, and order their next month’s supply at the time they collect their medication, we will then arrange a collection date in 28 day’s time for you. This enables the dispensing team to order your medication in advance; allowing the supplier’s adequate time to fulfil our order during this time.

 We thank you for your support and understanding

Coronavirus COVID-19 Advice

Check online at gov.uk and at nhs.uk for advice on the latest COVID-19 information before attending the practice.

 

Update to all patients – Coronavirus

Following the Governments announcement the practice would like to confirm the surgery opening times remain as normal, access to the surgery will be provided for pre-booked appointments only and a collection facility for prescriptions will be provided at each site.

  • To gain access for pre-booked appointments at Wallingbrook or Winkleigh Surgery, please knock on the door. Patients will not gain entry unless a pre-booked appointment has been made.
  • To collect a prescription at Wallingbrook or Winkleigh Surgery, please knock on the door and wait for a member of the team to assist.
  • To organise an appointment, please access wallingbrook.co.uk and complete an eConsult or telephone the surgery on 01769 580295

 

These measures have been taken to protect the patients and staff in an attempt to maintain services delivered to our community.

Thank you for your understanding.

Patient Message - 17/03/2020 17.38pm

The practice is receiving high volumes of calls from patients requesting advice on whether they should attend work; please could we kindly ask that patients, in the first instance, check nhs.uk https://www.nhs.uk/conditions/coronavirus-covid-19/ for continually updated advice. 

Your support is very much appreciated.

Consult with you GP online using eConsult

eConsult is a platform that Wallingbrook Health Group provides to allow patients to consult with their own NHS GP simply by completing a quick online form. It helps our GPs to deliver better access to our registered NHS patients by providing a round-the-clock portal where patients can enter their symptoms and receive instant self-help advice, together with signposting to NHS 111, pharmacies and other healthcare services.

Click here to start your consultation or here for further information about the service.

 

 

Patient Participation Group (PPG)

Patient Participation Groups (PPGs) invite local people to be actively involved in the planning and development of new and existing health services. This helps them understand the healthcare service and enables them to voice opinions on topics such as service provision and local concerns. PPGs give patients, GPs and practice staff an opportunity to meet, exchange ideas and take action.

A PPG consists of voluntary patient representatives and practice staff who meet regularly to consider improvements in healthcare service provision supplied by the practice to patients.

Wallingbrook Health Group PPG meets monthly at the Health Centre in Chulmleigh. It represents Burrington (Chair Jack Earnshaw), Chulmleigh (Rosemary Rives – Roberts and Maggie Samuel), Lapford (Bill Graham), Winkleigh (Sue Ware), Wembworthy (Susan Manley). Practice staff members include a Wallingbrook Partner, Lucy Harris (Practice Manager) and Kate Burns (Business Services Coordinator).

Any patient can apply to join the PPG via the Practice using the contact details provided or emailing wallingbrookppg@gmail.com  Ideally volunteers will come from a cross-section of the community.The aims of the group are to:

  • provide feedback on patients’ needs, concerns and interests.
  • challenge the Practice constructively, whenever necessary.
  • represent patients’ opinions, good or otherwise, to the Practice and help the patients to understand the Practice’s viewpoint.
  • undertake projects or reviews to enhance the performance of the Practice in the community.
  • ensure a consultation process is built into new initiatives or change, so there is a reasonable time for genuine feedback from the PPG and community prior to implementation. If you are interested there is also a Virtual Patient Participation Group. As a member of this Group the Practice will email you, asking for your opinion on a range of topics. You decide how often and when you would like to answer. By doing this you will help the Practice to provide an accessible and responsive service and you will be amongst the first to hear about news and updates.

For further information about our procedures, meetings and roles please click below for our Terms of Reference. 

download the pdf formTerms of Reference

 

To read about some of our achievements click here.

Who can become a member?

Generally anyone who is a patient within the Practice can become a member. However, the Practice does have a right to refuse an individual if it considers it is in the best interest of the individual or the Practice.

All local groups send a representative to the central PPG group monthly meeting at Chulmleigh. Patients reflecting younger age ranges are under-represented at all parishes. 

If you would like to become a member please contact the practice using the contact details or email wallingbrookppg@gmail.com.

What is the Virtual Patient Participation Group?

This is a group, which has been set up in response to patients that have said they would like to be involved in a Patient Group but are unable to attend meetings. As a member of the Virtual Patient Participation Group we will send you emails asking for your opinion on a range of topics. You decide how often and when you would like to answer.

If you would like to become a member please complete the sign-up form below.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for you assistance.

The information you supply us will be used lawfully, in accordance with GDPR Regulations. GDPR gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

 
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