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Noticeboard

Chulmeigh Dispensary Opening Hours from 23.3.20

Due to staff shortages and increased medication requests, the dispensary opening hours for the collection of prescriptions at our Chulmleigh site will reduce to:

Monday to Friday - 9am to 12pm and 2pm to 5pm.

This will help the staff to work through the high volume of incoming medication requests and queries.

Dispensary Update - 26/03/2020 15.30

Medication Supply Issues

Our medication suppliers are experiencing on-going staff shortages which have impacted on our medicine deliveries. Currently only partial orders are arriving.

The practice would like to encourage those patients who do not take advantage of our monthly ordering system to use this, and order their next month’s supply at the time they collect their medication, we will then arrange a collection date in 28 day’s time for you. This enables the dispensing team to order your medication in advance; allowing the supplier’s adequate time to fulfil our order during this time.

 We thank you for your support and understanding

Coronavirus COVID-19 Advice

Check online at gov.uk and at nhs.uk for advice on the latest COVID-19 information before attending the practice.

 

Update to all patients – Coronavirus

Following the Governments announcement the practice would like to confirm the surgery opening times remain as normal, access to the surgery will be provided for pre-booked appointments only and a collection facility for prescriptions will be provided at each site.

  • To gain access for pre-booked appointments at Wallingbrook or Winkleigh Surgery, please knock on the door. Patients will not gain entry unless a pre-booked appointment has been made.
  • To collect a prescription at Wallingbrook or Winkleigh Surgery, please knock on the door and wait for a member of the team to assist.
  • To organise an appointment, please access wallingbrook.co.uk and complete an eConsult or telephone the surgery on 01769 580295

 

These measures have been taken to protect the patients and staff in an attempt to maintain services delivered to our community.

Thank you for your understanding.

Patient Message - 17/03/2020 17.38pm

The practice is receiving high volumes of calls from patients requesting advice on whether they should attend work; please could we kindly ask that patients, in the first instance, check nhs.uk https://www.nhs.uk/conditions/coronavirus-covid-19/ for continually updated advice. 

Your support is very much appreciated.

Consult with you GP online using eConsult

eConsult is a platform that Wallingbrook Health Group provides to allow patients to consult with their own NHS GP simply by completing a quick online form. It helps our GPs to deliver better access to our registered NHS patients by providing a round-the-clock portal where patients can enter their symptoms and receive instant self-help advice, together with signposting to NHS 111, pharmacies and other healthcare services.

Click here to start your consultation or here for further information about the service.

 

 

Practice Management

Managing Partner

Lucy Harris

Lucy

Administration

The patient services team provides an important link for patients with the practice and is your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. The patient services team make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Patient Services Team

Sarah Rowley

Patient Services Lead & Patient Care Coordinator

Lizze Scott

Patient Services Lead & Patient Care Coordinator

Amy Rose

Patient Care Coordinator

Sarah

Lizzie

Amy


Karen Povey
Patient Service Advisor

Jill Letheren
Patient Service Advisor

Jess Powell
Patient Service Advisor

Linsie Guard
Patient Service Advisor 

Karen

Jill

Jess

Linsie Guard

Amber Snell
Patient Service Advisor

Emily Cann
Patient Service Advisor

Claire Rice
Patient Services Advisor

Caitlin Talbot
Patient Services Advisor

Amber Snell

Emily Cann

Claire Rice

Caitlin Talbot

Philippa Watson
Patient Services Advisor

Philippa Crop

Tracey Stevens 
Data & IT Administrator

Nicola
Data & IT Administrator

Clare Drew 
Data & IT Administration Assistant

 

Tracey

Nicola

 Clare Drew

 

Kate Burns
Business Services Coordinator

Erika Patterson Business Services Administrator

Rebecca Webb
Finance Administrator

 

Kate Burns

Erika PattersonRebecca Webb

 

 
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