New Opening Times from Jan 1 2019
Chulmleigh Dispensary Opening Times
Monday – Friday 8:30am - 6:30pm *
*Please note: Chulmleigh Dispensary will be closed on the 3rd Monday of every month between 1pm and 2pm for staff training.
Dispensing / Repeat Prescriptions
The Practice dispenses medication for all patients registered with Wallingbrook Health Group (WHG).
If you are taking regular medication the Doctor will place these items on repeat, allowing you to re-order them when required using one of the following methods:
Monthly Ordering System - our recommended method
To re-order your repeat medication we recommend you use our monthly ordering facility.
It is very simple to use. On picking up your monthly repeat simply reorder all you will require for the following month, we will then arrange a collection date (usually in 28 days' time) and provide you with a reminder card. Your medication will be ready to be collected on the date stated on the card at your preferred collection point. There is no need to contact us in advance to check if your prescription is ready.
Ordering via a Online Services
You are now able to order your repeat prescription medication from the comfort of your own home. To use this service you need to be registered with the online services.
- Already registered for online services or need to register, click on link and choose tab Online Services- Our Services
Ordering via a Repeat Slip
To order your medication via a repeat slip tick the medication you require and hand it in to the Dispensary. Your repeat slip will be in your prescription bag.
Ordering via answerphone
To order your medication via answerphone, telephone the Surgery on 01769 580295 and press option 2 for the repeat prescription line and leave a message stating your full name, date of birth, the medication you require and where you would like to collect it from. These prompts are given before you leave your message.
Dispensing Turnaround Times
Your medication can be collected from the Dispensary at the Chulmleigh Surgery, the Winkleigh Surgery or Dolton Post Office.
Patients requesting repeat medication from Chulmleigh
Prescription Handed In to Chulmleigh
Prescription Ready to Collect at Chulmleigh
Patients requesting repeat medication from Winkleigh
Prescription Handed In to Winkleigh
Prescription Ready to Collect at Winkleigh
Monday the following week
Tuesday the following week
Wednesday the following week
Thursday the following week
Friday the following week
Collecting repeat medication from Dolton Post Office
Medicines can also be collected from Dolton Post Office. Deliveries are made on Tuesdays and Thursdays so please allow a working week when ordering medication to be collected at these points.
Please note: refrigerated items cannot be delivered or collected from Dolton Post Office.
Remote Delivery of Medicines
Remote delivery of medicines is governed by the Medicines Act 1968 and is only recommended for patients who are housebound or have difficulty in travelling to the main dispensary. All remote deliveries will need to be signed for on collection to ensure that we comply with the regulation.
Please note that when medicines leave any of the surgery’s premises and handed over to a third party, we have no further control over its destiny.
Prescriptions can be posted or collected to take to a pharmacy of your own choice, please provide a stamped addressed envelope and allow 3 working days for the prescription to be processed, plus additional time for postage.
If you have been given medication as a result of a hospital visit, whether as an outpatient or as a result of a stay, ensure any letters detailing any addition or change to medication are forwarded to the surgery as soon as possible. Your Doctor will update your record and notify the Dispensary, who will ensure any new medication is dispensed when required.
Month of Birth Medication Reviews
Patients on repeat medication will be asked to see a Doctor, a Practice Nurse or a Health Care Assistant once a year during their month of birth to review these regular medications. The review date is detailed on your repeat slip.
During the month prior to your birthday, you will receive an invitation by letter, email, text or automated voice message asking you to make an appointment for the yearly review of your medical condition(s) and the medication you are taking.
Ensure that you book your month of birth medication review within one month of receiving your invitation to avoid unnecessary delays to further prescriptions.
Obtaining Urgent Medication
If you urgently require medication during surgery opening hours, contact the Dispensary, who will advise of the options available.
If urgent medication is required when the surgery is closed, call 111 for advice. Alternatively you may be able to request this medicine from a local pharmacy in an emergency, subject to certain conditions.
For more information and advice visit the nhs.uk website:
Click here for the NHS Out-of-hours medicine guide.
Click here to see Devon Pharmacy Opening times.