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Noticeboard

PATIENT NOTICE

It is with regret that we have to inform you that Dr O’Neill has resigned from her position at Wallingbrook Health Group.

We wish her every happiness for the future.

Dr O’Neill’s last day with us will be Monday 3 June 2019.  The practice is in the process of obtaining cover where possible and will commence a recruitment process in due course. 

Consult with you GP online using eConsult

eConsult is a platform that Wallingbrook Health Group provides to allow patients to consult with their own NHS GP simply by completing a quick online form. It helps our GPs to deliver better access to our registered NHS patients by providing a round-the-clock portal where patients can enter their symptoms and receive instant self-help advice, together with signposting to NHS 111, pharmacies and other healthcare services.

Click here to start your consultation or here for further information about the service.

 

 

Repeat Prescriptions

New Opening Times from Jan 1 2019

Chulmleigh Dispensary Opening Times
Monday – Friday 8:30am - 6:30pm *

*Please note: Chulmleigh Dispensary will be closed on the 3rd Monday of every month between 1pm and 2pm for staff training.

Dispensing / Repeat Prescriptions

The Practice dispenses medication for all patients registered with Wallingbrook Health Group (WHG).

If you are taking regular medication the Doctor will place these items on repeat, allowing you to re-order them when required using one of the following methods:

Monthly Ordering System - our recommended method

To re-order your repeat medication we recommend you use our monthly ordering facility.

It is very simple to use. On picking up your monthly repeat simply reorder all you will require for the following month, we will then arrange a collection date (usually in 28 days' time) and provide you with a reminder card. Your medication will be ready to be collected on the date stated on the card at your preferred collection point. There is no need to contact us in advance to check if your prescription is ready.

Ordering via Online Services

You are now able to order your repeat prescription medication from the comfort of your own home. To use this service you need to be registered with the online services.

  • Already registered for online services or need to register, click on link and choose tab Online Services- Our Services

Ordering via a Repeat Slip

To order your medication via a repeat slip tick the medication you require and hand it in to the Dispensary. Your repeat slip will be in your prescription bag.

Ordering via answerphone

To order your medication via answerphone, telephone the Surgery on 01769 580295 and press option 2 for the repeat   prescription line and leave a message stating your full name, date of birth, the medication you require and where you would like to collect it from. These prompts are given before you leave your message.

 

Dispensing Turnaround Times

Your medication can be collected from the Dispensary at the Chulmleigh Surgery, the Winkleigh Surgery or Dolton Post Office.

Patients requesting repeat medication from Chulmleigh

Prescription Handed In to Chulmleigh

Prescription Ready to Collect at Chulmleigh

Monday

Friday

Tuesday

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Patients requesting repeat medication from Winkleigh

Prescription Handed In to Winkleigh

Prescription Ready to Collect at Winkleigh

Monday

Monday the following week

Tuesday

Tuesday the following week

Wednesday

Wednesday the following week

Thursday

Thursday the following week

Friday

Friday the following week

Collecting repeat medication from Dolton Post Office

Medicines can also be collected from Dolton Post Office. Deliveries are made on Tuesdays and Thursdays so please allow a working week when ordering medication to be collected at these points.

Please note: refrigerated items cannot be delivered or collected from Dolton Post Office.

Remote Delivery of Medicines

Remote delivery of medicines is governed by the Medicines Act 1968 and is only recommended for patients who are housebound or have difficulty in travelling to the main dispensary. All remote deliveries will need to be signed for on collection to ensure that we comply with the regulation.

Please note that when medicines leave any of the surgery’s premises and handed over to a third party, we have no further control over its destiny.

Paper Prescriptions

Prescriptions can be posted or collected to take to a pharmacy of your own choice, please provide a stamped addressed envelope and allow 3 working days for the prescription to be processed, plus additional time for postage.

Hospital Prescriptions

If you have been given medication as a result of a hospital visit, whether as an outpatient or as a result of a stay, ensure any letters detailing any addition or change to medication are forwarded to the surgery as soon as possible. Your Doctor will update your record and notify the Dispensary, who will ensure any new medication is dispensed when required.

Month of Birth Medication Reviews

Patients on repeat medication will be asked to see a Doctor, a Practice Nurse or a Health Care Assistant once a year during their month of birth to review these regular medications. The review date is detailed on your repeat slip.

During the month prior to your birthday, you will receive an invitation by letter, email, text or automated voice message asking you to make an appointment for the yearly review of your medical condition(s) and the medication you are taking.

Ensure that you book your month of birth medication review within one month of receiving your invitation to avoid unnecessary delays to further prescriptions.

Obtaining Urgent Medication

If you urgently require medication during surgery opening hours, contact the Dispensary, who will advise of the options available.
 
If urgent medication is required when the surgery is closed, call 111 for advice. Alternatively you may be able to request this medicine from a local pharmacy in an emergency, subject to certain conditions.
 

For more information and advice visit the nhs.uk website:

  Click here for the NHS Out-of-hours medicine guide.

  Click here to see Devon Pharmacy Opening times.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website